I purchased a leather rocking chair at Dane Decor for $1200 in 1998 at the Downingtown, PA store. One of the arms attached to the chair back broke once in 2004 and again a few weeks ago. The chair was brought in for a technician to look at and after speaking with the store owner, Carl Hamilton, a few weeks later, was informed that the manufacturer was no longer in business and the part unavailable. I was told it would cost over $200 to have a metal bracket made. I picked the chair up without getting the repairs done because I didn't have the money for the repairs. The parts that bother me most about the whole experience are that the sales lady we first talked to about the cost and unavailability of parts merely shrugged her shoulders, Mr. Hamilton's same attitude about the situation by phone and his followup letter stating that we bought the chair on clearance with no refunds or exchanges. In a letter to him I stated I didn't want a new chair, only the repairs that I thought they should honor.
The customer service is awful and I wouldn't recommend buying anything at this store if you're interested in product support or quality.
Here is the link to Dane Decor and a photo of their location: